Cancel Unpaid Orders

If your order is not paid for, you can easily cancel it yourself.

please kindly contact us via  customer@saltdays.co.uk For the fastest resolution, please include your order number. Thanks!

Cancel Paid Orders

If your order has been paid for, you need to contact us via  customer@saltdays.co.uk as soon as possible. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.

*We will dispatch your order within 3 days of placing the order. If you cancel the order before the delivery time and within the time specified by the website for canceling the order, the order can be canceled.

========>> DEFECTIVE/DAMAGED/MIS-SHIPPED ITEMS <<===========

You are eligible for a partial/full refund or exchange if we shipped you a defective, damaged or mis-shipped item. If you believe your item was damaged during shipping, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

========================>> REFUND <<========================

Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

* Only regular priced items may be refunded, unfortunately, discounted items cannot be refunded.

* If you return an item without notifying our customer service, our quality department will consider the item to be non-refundable.

=================>> LATE/MISSING REFUNDS <<=================

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.

If you have not received a refund, you can take the following steps:

*Check your bank or PayPal balance again (transaction may be delayed).

*Contact your bank/credit card company (it may take some time for your refund to be officially released, as it may take up to 7-10 business days to process the balance).

If you've done all of this and still haven't received your refund, please contact us at  customer@saltdays.co.uk.

===========>> SHIPPING COST & RELISTING FEE <<==============

To return your product, you should mail your product to  customer@saltdays.co.uk. Email us with your order number for more information.

*Buyers are responsible for the cost of return shipping. If there is no product quality problem, due to the customer's personal reasons, such as dislike/choose the wrong color/choose the wrong size...

*We are responsible for the cost of the return shipping. If product is defective/damage/missing item/wrong item.

*We do not charge relisting fee.